Privacy Policy

1. Information we collect

We may collect information that you provide directly to us, including:

• your name, email address, phone or WhatsApp number, business name, and address;
• quotation, sample, order, size, quantity, customization, delivery, and payment details;
• logos, artwork, measurements, tech packs, reference images, and other product information;
• messages and information sent through contact forms, email, WhatsApp, telephone, or video calls.

Our website may also collect basic technical information such as your IP address, browser, device, pages viewed, and website activity.

2. How we use your information

We use personal information to:

• respond to inquiries and prepare quotations or samples;
• process orders, payments, production, shipping, and customer support;
• communicate about your inquiry, order, delivery, or account;
• improve our website, services, and customer experience;
• protect the website and prevent fraud or misuse;
• meet tax, accounting, customs, legal, and recordkeeping requirements.

3. Shopify and payments

Our website is hosted on Shopify. Shopify may process information needed to operate the website, customer accounts, cart, checkout, orders, and related services.

Online payments are processed by Shopify or the selected payment provider. We normally receive payment status and transaction details, but we do not normally store full payment-card numbers.

4. Cookies and Meta Pixel

Our website may use cookies and similar technologies to support website functions, remember preferences, improve performance, and understand how visitors use the website.

We use Meta Pixel to measure advertising performance and website activity. Depending on your browser settings and consent choices, Meta may receive information such as page views, device information, approximate location, and actions taken on the website.

You can manage cookies through your browser and, where available, through the cookie preferences shown on our website.

5. When we share information

We may share information only when reasonably necessary with:

• Shopify and payment providers;
• shipping companies, freight forwarders, and delivery partners;
• approved production, printing, embroidery, packaging, or fulfillment partners;
• technology, security, cloud-storage, and communication providers;
• professional advisers or authorities where required by law.

We do not publish or rent your personal information to unrelated third parties.

6. International processing

Apparels Bridge operates from Pakistan and works with customers and service providers in different countries. Your information may therefore be processed in Pakistan or in other countries where Shopify, Meta, payment providers, shipping providers, or other service providers operate.

7. Data retention and security

We keep personal information only for as long as reasonably needed to handle inquiries, orders, payments, production, delivery, support, legal obligations, and business records.

We use reasonable measures to protect information, but no website or electronic communication method can be guaranteed completely secure.

8. Your choices and rights

Depending on your location, you may be able to request access to, correction of, or deletion of your personal information. You may also ask us to stop marketing communications or object to certain uses of your information.

To make a request, email hello@apparelsbridge.com with the subject line Privacy Request. We may ask for information needed to confirm your identity and locate the relevant records.

9. Children’s privacy

Our website and manufacturing services are intended for adults and business customers. We do not knowingly collect personal information from children where parental consent is required.

10. Changes to this policy

We may update this Privacy Policy when our website, services, technology, or legal requirements change. The latest version will be published on this page with an updated effective date.